At Fashion and Art, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. Please review our refund and returns policy below.
1. Returns
1.1 Eligibility: You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, items must be in their original condition, unused, and with all tags and packaging intact.
1.2 Non-Returnable Items: Certain items are non-returnable, including but not limited to:
- Custom or personalized items
- Sale or clearance items
- Gift cards
1.3 Return Process: To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Ship the Item: Pack the item securely and include a copy of your original invoice. Ship it to the address provided in your RA instructions. Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
2. Refunds
2.1 Processing Time: Once we receive your returned item, we will inspect it and process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
2.2 Partial Refunds: We reserve the right to issue a partial refund if the returned item shows signs of use or damage beyond normal wear and tear.
2.3 Exchanges: If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.
3. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will provide a prepaid return shipping label and arrange for a replacement or refund as appropriate.
4. Contact Us
If you have any questions about our refund and returns policy or need assistance with a return, please contact us at:
Fashion and Art
Email: [email protected]
Address: [[email protected]]
Phone: [03301934166]
5. Policy Updates
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return practices.
Thank you for shopping with Fashion and Art. We appreciate your business and are here to ensure you have a positive shopping experience.